Support

Support / Setup Docs

Hosted Email Exchange Outlook (Mac & PC)

Outlook 2007/2010/2013/2016
Outlook 2011/2016 for Mac

Hosted Email Exchange Setup. Mobile Devices

Windows Phone 8
Windows Mobile 2003, 5.0, 6.0 Smartphones and Pocket PC
iPhone, iPad, or iPod Touch devices
Android devices

Mail Setup IMAP

Windows Phone 8
Outlook 2013
Outlook 2010
Outlook 2007
Outlook Express
Apple Mail
Outlook 2011 & 2016 for Mac
Mozilla Thunderbird

Others - Available upon request

Remote Assistance

Our Helpdesk and Support staff can often resolve your issues remotely without attending your site. To do this we use a range of products such as Pulseway, Microsoft Remote Desktop and Team Viewer.

Team Viewer

In order to assist you easily please download Team Viewer from the following link and be ready to read out the User ID and Access Code.

Please note that the access code expires after a short period of time to prevent unauthorised access. Please ensure you give the correct code to your support technician.

Teamviewer

Full list of available downloads, including your Android or Apple devices, Linux Boxes, Download Team Viewer

Webmail

If your having trouble with your email, feel free to use the web mail service located at the following address:
webmail.eurekaict.com.au

Simply enter your email address and your password.

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Computer Crash

Call Us:1300 0 EICTH (1300 034 284)

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