Support

Remote Assistance

Our Helpdesk and Support staff can often resolve your issues remotely without attending your site. To do this we use a range of products such as Pulseway, Microsoft Remote Desktop and Team Viewer.

Team Viewer

In order to assist you easily please download Team Viewer from the following link and be ready to read out the User ID and Access Code.

Please note that the access code expires after a short period of time to prevent unauthorised access. Please ensure you give the correct code to your support technician.

Teamviewer

Full list of available downloads, including your Android or Apple devices, Linux Boxes, Download Team Viewer

Webmail

If your having trouble with your email, feel free to use the web mail service located at the following address:
webmail.eurekaict.com.au

Simply enter your email address and your password.

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